WHITES BEACONSFIELD LIMITED

Subscription Terms and Conditions

Version 1.0  |  Effective from 2nd October 2026 

Key information about your subscription

Please read this summary before you subscribe. It is shown at checkout and forms part of these terms.

1. About us and these terms

1.1 These terms apply to subscriptions purchased from Whites Beaconsfield Limited, a company registered in England and Wales under company number 09313438, whose registered office is at 11 Penn Road, Beaconsfield, England, HP9 2PN ("we", "us", "our"). Our VAT number is 322850519.

1.2 You can contact us by email at support@whitesbeaconsfield.co.uk. We do not provide telephone service. If we need to contact you, we will use the email address you gave us.

1.3 These terms apply alongside our Terms of Service, Shipping Policy, Refund Policy and Privacy Policy. If there is any conflict, these Subscription Terms apply to your subscription.

1.4 Subscriptions are available only to consumers aged 16 or over who live in the United Kingdom and have a UK delivery address. Our subscription service is not available for business purchases.

2. Definitions

2.1 Subscription: the single, continuing contract between you and us for the regular delivery of Products, which starts when we confirm your order and continues until it is cancelled under these terms.

2.2 Delivery: each shipment of Products under your Subscription. The First Delivery is the first shipment. Each later shipment is a Renewal Delivery.

2.3 Renewal Date: the date on which we take payment for a Renewal Delivery, shown in your account.

2.4 Renewal Reminder: the email we send you before each Renewal Date under clause 5.

2.5 Products: the goods included in your Subscription, as selected by you and shown in your account.

3. How your subscription works

3.1 When you subscribe, you enter into one Subscription with us. Each Renewal Delivery is supplied under that same Subscription. It is not a new or separate contract, and it does not create a new cancellation period under clause 8.

3.2 Your Subscription starts when we email you to confirm your order. We will then dispatch the First Delivery and take payment for it.

3.3 Your Subscription then renews automatically at the frequency you selected. On each Renewal Date we will take payment and then dispatch the Renewal Delivery.

3.4 Your Subscription has no fixed or minimum term. It continues until you or we cancel it in line with these terms.

3.5 Our subscription service is managed through our subscription platform provider, Recharge. You can view and manage your Subscription by logging in to your customer account at www.whitesbeaconsfield.co.uk.

4. Price and payment

4.1 The price of each Delivery is the price shown at checkout and in your account at the time of subscribing, including VAT and your Subscribe & Save discount, plus any delivery charge set out in our Shipping Policy. Prices vary by Product, and the price that applies to you is confirmed in your order confirmation and in each Renewal Reminder.

4.2 By subscribing, you authorise us to charge the payment card or method you provide on the day you subscribe and on each Renewal Date until your Subscription is cancelled.

4.3 We may change the price of your Subscription, or the level of your Subscribe & Save discount. If we do, we will give you at least 30 days' notice by email before the change takes effect. You may cancel your Subscription before the change takes effect. If you do not cancel, the new price will apply from the first Renewal Date after the notice period ends.

4.4 If a payment fails, we will notify you and may retry the payment up to 6 times over a period of 30 days. If payment still cannot be taken, we may pause or cancel your Subscription and will tell you if we do.

4.5 You must keep your payment details up to date in your account.

5. Reminders before each renewal

5.1 We will send you a Renewal Reminder by email at least 3 days before each Renewal Date. It will tell you:

(a) the Renewal Date and the amount that will be charged;

(b) the Products included in the Renewal Delivery; and

(c) how to skip, change or cancel before the Renewal Date, including a direct link to your account.

5.2 In addition, at least once every 6 months we will send you a reminder that your Subscription is active, with a summary of its key terms and how to manage it.

5.3 Renewal Reminders are sent to the email address in your account. You are responsible for keeping that email address up to date and for checking that our emails are not filtered as junk.

6. Skipping, changing or pausing

6.1 You can skip a Delivery, change your Products or delivery frequency, change your delivery address, or pause your Subscription at any time through your account.

6.2 Renewal payments are taken from 5am UK time on the Renewal Date. Changes made in your account before the payment is taken apply to that Renewal Delivery. Changes requested by email must reach us at least 24 hours before 5am UK time on the Renewal Date, otherwise they apply from the following Renewal Delivery.

6.3 Changing, skipping or pausing does not create a new Subscription or a new cancellation period.

7. Cancelling your subscription

7.1 You can cancel your Subscription at any time, without giving a reason and without charge, by either:

(a) logging in to your account at www.whitesbeaconsfield.co.uk and selecting "Cancel subscription", which takes effect immediately; or

(b) emailing support@whitesbeaconsfield.co.uk with your name, email address and order number.

7.2 Renewal payments are taken from 5am UK time on the Renewal Date. To avoid being charged for the next Renewal Delivery, you must cancel in your account before the payment is taken, or make sure your email cancellation reaches us at least 24 hours before 5am UK time on the Renewal Date. If the payment has already been taken, your cancellation will apply from the following Renewal Date and clause 9 will apply to that Renewal Delivery.

7.3 We will confirm your cancellation by email promptly. Please keep this confirmation. No further payments will be taken after the date of cancellation.

7.4 We may offer you alternatives when you cancel, such as skipping or pausing, but you will always be able to complete your cancellation without accepting them.

8. Your legal right to cancel within 14 days

8.1 You have a legal right to cancel your Subscription within 14 days of the day you (or someone you nominate) receive the First Delivery, without giving a reason.

8.2 This right applies once, to the Subscription as a whole, and runs from receipt of the First Delivery. Renewal Deliveries do not start a new 14-day cancellation period.

8.3 To exercise this right, tell us by email or by using the model cancellation form in Schedule 1. You must then return the Products to us within 14 days of telling us, unless we agree to collect them. You will pay the direct cost of returning the Products.

8.4 We will refund the price you paid for the First Delivery, including the standard delivery charge, within 14 days of receiving the returned Products back (or evidence that you have sent them, if earlier). We will refund using the same payment method you used.

8.5 Sealed hygiene products. The right to cancel does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery. This includes toothpaste, teeth whitening products and any other oral care Products supplied in sealed packaging. You can still cancel the Subscription and return any such Products that remain sealed.

8.6 We may reduce your refund to reflect any reduction in the value of Products caused by handling them more than was necessary to establish their nature, characteristics and functioning.

9. No refunds on renewal deliveries

9.1 Because we send you a Renewal Reminder before every Renewal Date and you can cancel, skip or change your Subscription at any time before then, we do not offer refunds, returns or exchanges on Renewal Deliveries because you have changed your mind, forgot to cancel, or no longer want the Products.

9.2 Clause 9.1 does not apply, and we will give you a full refund of the relevant Renewal Delivery (and arrange collection of any Products at our cost where appropriate), if:

(a) we took payment after you had validly cancelled, skipped or paused under clauses 6 or 7;

(b) we did not send the Renewal Reminder for that Renewal Delivery in accordance with clause 5.1, provided you contact us within 14 days of receiving the Renewal Delivery and return the Products unopened; or

(c) we charged you a price other than the price notified to you under clauses 4 or 5.

9.3 Nothing in this clause 9 affects your legal rights in relation to faulty or misdescribed Products under clause 10.

10. Faulty products and your legal rights

10.1 We are under a legal duty to supply Products that are of satisfactory quality, fit for purpose and as described. Nothing in these terms affects your legal rights under the Consumer Rights Act 2015.

10.2 In summary, if a Product in any Delivery (including a Renewal Delivery) is faulty or not as described:

(a) within 30 days of delivery, you can reject it and get a full refund;

(b) within 6 months of delivery, if we cannot repair or replace it, you are entitled to a refund in most cases; and

(c) up to 6 years after delivery (5 years in Scotland), you may be entitled to some money back.

10.3 Please contact us at support@whitesbeaconsfield.co.uk with your order number and, where possible, a photograph of the issue. We will pay the reasonable cost of returning faulty Products.

10.4 For advice about your legal rights, you can contact Citizens Advice (or Advice Direct Scotland in Scotland).

11. Delivery

11.1 Deliveries are sent by Royal Mail. Dispatch and estimated delivery times are set out in our Shipping Policy.

11.2 Products are your responsibility from the time they are delivered to the address you gave us.

11.3 If a Delivery does not arrive within the timescales in our Shipping Policy, please email support@whitesbeaconsfield.co.uk and we will investigate and, where appropriate, send a replacement or refund you.

12. Our rights to change or end your subscription

12.1 We may make minor changes to the Products to reflect changes in law or regulation, or to make minor technical adjustments, provided they do not materially affect your use of the Products. We will tell you about any material change to a Product in advance, and you may cancel before it takes effect.

12.2 If a Product becomes unavailable, we will tell you before the Renewal Date and offer a suitable alternative or remove it from your Subscription. We will not substitute a Product without your agreement.

12.3 We may end your Subscription by giving you at least 30 days' notice by email. We may end it immediately if payment repeatedly fails under clause 4.4, or if you seriously breach these terms. We will refund any payment taken for Deliveries that we will not supply.

13. Our responsibility to you

13.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

13.2 We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the Products under clause 10, or for defective products under the Consumer Protection Act 1987.

13.3 Please use all Products in accordance with the instructions on the packaging. Please read the warnings on each Product before use.

14. Your personal data

14.1 We will use your personal data, including your payment and delivery details, to manage your Subscription, send you Renewal Reminders and other service messages, and as set out in our Privacy Policy. Service messages about your Subscription are not marketing and you cannot opt out of them while your Subscription is active.

15. Changes to these terms

15.1 We may change these terms to reflect changes in law, in our systems or in how we run our business. We will give you at least 30 days' notice by email of any change that affects your Subscription. If you do not wish to accept the change, you may cancel before it takes effect.

16. Complaints, law and courts

16.1 If you have a complaint, please email support@whitesbeaconsfield.co.uk. We aim to respond within 5 working days.

16.2 These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

16.3 If any part of these terms is found to be unenforceable, the rest will remain in force.

16.4 No one other than you and us has any right to enforce these terms.

Schedule 1: Model cancellation form

Complete and return this form only if you wish to cancel within the 14-day period in clause 8.

To: Whites Beaconsfield Limited, 11 Penn Road, Beaconsfield, England, HP9 2PN, support@whitesbeaconsfield.co.uk

I hereby give notice that I cancel my contract for the supply of the following goods:

Order number: ______________________________

Ordered on / received on: ______________________________

Name: ______________________________

Address: ______________________________

Signature (only if this form is sent on paper): ______________________________

Date: ______________________________